Politique de remboursement
Article 5: Right of Withdrawal for Consumers (Art. 46, §1, 2° of the Law of April 6, 2010, on market practices and consumer protection)
The consumer has the right to withdraw from the purchase within 14 calendar days after delivery or conclusion of the service agreement, without penalty and without stating a reason.
Notification is timely if it is sent in writing by mail or email before the expiration of the period. Return costs are the responsibility of the customer.
After receiving the goods, the amount will be refunded within 8 days. Hermanos Gourmet BV reserves the right to refuse returned products or to credit only a part of the amount in case of damaged packaging or opened product. The buyer will be informed of this in writing or by email.
The consumer has the right to withdraw from the purchase within 14 calendar days after delivery or conclusion of the service agreement, without penalty and without stating a reason.
Notification is timely if it is sent in writing by mail or email before the expiration of the period. Return costs are the responsibility of the customer.
After receiving the goods, the amount will be refunded within 8 days. Hermanos Gourmet BV reserves the right to refuse returned products or to credit only a part of the amount in case of damaged packaging or opened product. The buyer will be informed of this in writing or by email.